PLEASE NOTE:
WE CANNOT
OFFER LEGAL
REPRESENTATION OF ASYLUM CASES

Immigration Advice Line: 0207 440 2669

Available Wednesdays & Fridays 10.30am-1.30pm

Advice is available for refugees and asylum seekers.
This advice is given by IAA Qualified Advisers over the phone on our Immigration Advice Line.

FREQUENTLY ASKED QUESTIONS
A dark blue US passport lies on top of a ticket with flight details for a trip from Anchorage to Munich, with a passenger seat number 16A, and a travel date of February 3, 2016.

Asylum Seekers and Refugees

  • Assist destitute asylum seekers to apply for asylum support.

  • Assist with Family Reunion for those granted Refugee Status or Humanitarian Protection.  With effect from 4 September 2025, the UK government has temporarily suspended family reunion for refugees.  It is hoped that this suspension will be lifted by Spring 2026.

  • Give guidance on how to apply for a Travel Document and Integration Loan.

  • Advice on welfare benefits and housing after a successful outcome [only on Wednesdays through the Advice Line or volunteers may be able to help on drop-in days]

  • Representation in refugee and humanitarian protection settlement applications.

People sitting in a classroom or meeting, with focus on woman with glasses taking notes, and others listening attentively.

Immigration

  • Representation for private and family life applications under the Human Rights Act

  • Representation of refused human rights applications to the First-tier Tribunal.

  • Registration for British citizenship for children of documented/undocumented migrants under the 10 year rule [also the fee waiver, if eligible]

  • Advice and guidance only for the renewal of limited leave to remain applications including fee waivers.

  • Requests for removal of No Recourse to Public Funds condition if eligible

  • Discretionary Leave extensions/settlement

Unfortunately, our advisers CANNOT help with the following:

  • Legal representation of asylum cases

  • British naturalisation applications for adults

  • Visa applications to visit other countries

  • EU citizens

Housing Advice: 0207 440 2669

Available Wednesday only 10.30-1.30pm

Depending on immigration status*, our housing and welfare adviser may be able to assist with:

homelessness applications to local councils (priority need only)

referrals to hostels, shelters and/or housing associations

asylum support applications

assessing support options for those with no recourse to public funds (those with limited leave or are undocumented with children and/or have a serious health condition)

general support where directly linked to the lack of immigration status

signposting where relevant

* those with refugee status or humanitarian protection, limited leave based on family or private life, discretionary leave, asylum seekers and undocumented migrants or those with precarious immigration status may be eligible for assistance

WE ARE SORRY BUT OUR ADVICE LINE CAN BE VERY BUSY, IF YOU DO NOT RECEIVE AN ANSWER IMMEDIATELY, PLEASE DO KEEP TRYING.

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